Cloud Contact Center Technology Specialist

6 days ago


Ahmedabad, Gujarat, India Infraveo Full time
Job Requirements
  • 5-8 years of experience in IVR and ACD development.
  • 4 years of CXone Studio scripting experience.
  • CRM integration and cloud telephony experience.
  • Bachelor's degree in computer science, IT, or engineering preferred.
Key Responsibilities
  • Design and development of Cloud Contact Center products and features.
  • Unit testing, code reviews, and resolving bugs.
  • Mentorship and onboarding process support.
Work Environment
  • Remote work option available.
  • 5-day workweek.

We are seeking a skilled Software Engineer to support our Cloud Contact Center platforms, including NICE Cxone. The ideal candidate will have experience in IVR and ACD development, CXone Studio scripting, CRM integration, and cloud telephony. The selected person will work on designing and developing Cloud Contact Center products and features, perform unit testing and code reviews, and resolve bugs discovered in the QA process. Additionally, they will be responsible for mentoring others and supporting the onboarding process.



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