Senior Cloud Collaboration Engineer
3 hours ago
About the Role
We are seeking a highly skilled Senior Cloud Collaboration Engineer to join our team. As a key member of our Cisco Managed Service Cloud Collaboration team, you will be responsible for providing expert-level support and incident recovery across all technologies supporting our hosted offers.
This role requires a deep technical foundation in Cisco Data Center and Collaboration technologies, as well as the ability to quickly and methodically triage and solve complex issues. You will work closely with our global team of engineers to provide 24x7x365 monitoring and support of the infrastructure and applications.
The ideal candidate will have a solid technical background, experience supporting and leading teams operating large networks, and expertise in at least one of the following areas: Cisco Collaboration, Cisco Data Center, or Routing and Switching. They should also possess strong verbal and written communication skills, as well as the ability to work autonomously and thrive in a transformational environment.
Key Responsibilities
- Provide expert-level support and incident recovery across all technologies supporting our hosted offers
- Work closely with our global team of engineers to provide 24x7x365 monitoring and support of the infrastructure and applications
- Develop and maintain in-depth knowledge of Cisco Data Center and Collaboration technologies, including HyperFlex, UCS, ACI, Routing and Switching platforms, and more
- Prioritize and drive service improvement opportunities to benefit the overall service
- Communicate effectively with stakeholders, including executives, customers, and other team members
Requirements
- CCIE certification in Collaboration, Data Center, or Routing and Switching
- 5+ years of demonstrated ability as a Senior Engineer in a NOC, TAC, or PS setting
- Ability to coordinate, lead, and influence teams to solve complex networks and services during high-pressure service impacting outages and incidents
- Expert-level knowledge of Cisco Data Center and Networking Technologies, including HyperFlex, UCS, ACI, Routing and Switching platforms, Routing Protocols: EIGRP, OSPF, BGP, Multicast
- Solid understanding of Cisco Security technologies, including FirePower, ASA, and virtualized ASA
- Understanding of remote connectivity methods, including VPN, SDWAN, etc.
- Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC, IMP, and Cisco VoIP Protocols: SIP, MGCP, H32
- Strong verbal and written communication, consulting, and relationship building skills
Salary Range
$120,000 - $180,000 per year
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