Collaboration Engineer

3 weeks ago


Villupuram, Tamil Nadu, India Cisco Full time

About the Role

We are seeking a highly skilled Cloud Collaboration Specialist to join our Cisco Managed Service team. As a key member of our team, you will be responsible for providing expert-level support and incident recovery across all technologies supporting our hosted offers, including data center and collaboration technologies.

Key Responsibilities

  • Provide Tier 3 level support and incident recovery for complex issues related to Cloud Collaboration Technologies.
  • Collaborate with cross-functional teams to drive growth and customer sentiment across our Cloud Calling platform.
  • Develop and maintain a deep technical foundation in Cisco Data Center and Collaboration technologies.
  • Lead teams to resolve issues and restore services during high-pressure service impacting outages and incidents.

Requirements

  • CCIE certification in Collaboration, Data Center, or R/S.
  • 5+ years of demonstrated ability as a Senior Engineer in a NOC, TAC, or PS setting.
  • Expert-level knowledge of Cisco Data Center and Networking Technologies, including HyperFlex, UCS, ACI, Routing and Switching platforms, Routing Protocols: EIGRP, OSPF, BGP, Multicast.
  • Solid understanding of Cisco Security technologies including FirePower, ASA, and virtualized ASA.
  • Understanding of remote connectivity methods including VPN, SDWAN, etc.
  • Fundamental knowledge of Cisco Unified Communication Applications: CUCM, CUC, IMP and Cisco VoIP Protocols: SIP, MGCP, H32.

Desirable Skills

  • Foundational level knowledge of ITIL.
  • Understanding of Day 2 assurance and serviceability activities: Monitoring, event management and tuning, event correlation, automated and augmented incident recovery, user experience monitoring, etc.
  • Capability to identify and automate activities using platforms such as Ansible, Python, etc.

About Cisco

Cisco is a leading provider of cloud-based collaboration solutions. Our team is dedicated to delivering industry-leading enterprise-grade cloud calling solutions for businesses of every size. We are proud to deliver a next-generation experience of hearing to seeing to getting things done with our comprehensive modern device portfolio for Calling and Collaboration needs of our customers across 140+ countries with our global DC footprint.



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