Ecommerce Customer Service Specialist

4 weeks ago


Mumbai, Maharashtra, India BrainyCareers Full time
Customer Service Representative - Ecommerce

At BrainyCareers, we're seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role involves handling customer inquiries and issues through email, chat, and social media platforms, ensuring timely and effective resolutions.

Key Responsibilities:
  • Provide excellent customer support via email and chat channels, maintaining a professional and friendly demeanor.
  • Address customer concerns, inquiries, and complaints promptly, striving to find effective solutions.
  • Develop an in-depth understanding of our products and services to answer customer questions and recommend appropriate solutions.
  • Communicate clearly and effectively with customers, colleagues, and other departments within the company.
  • Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
  • Handle challenging situations and conflicts with empathy, patience, and professionalism.
  • Collaborate with team members to ensure consistent service quality and share insights to improve customer satisfaction.
  • Follow company policies and procedures while providing customer service and ensure compliance with relevant regulations.

Qualifications:

  • HSC (Bachelor's degree preferred)
  • Proven customer service experience or related role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to work in a fast-paced and dynamic environment
  • Proficiency in using customer service software and computer systems
  • Flexibility to work shifts, including evenings and weekends if required
  • Positive attitude and a commitment to customer satisfaction


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