Customer Support Representative

4 weeks ago


Rajahmundry, Andhra Pradesh, India Dreamwave AI Full time

About Dreamwave AI

Dreamwave AI is an innovative AI research lab dedicated to augmenting human creativity with cutting-edge AI tools.

Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through timely and effective support.

Key Responsibilities

  • Provide top-notch support to customers via various channels, including email, phone, and chat.
  • Resolve technical issues and provide guidance to customers to ensure their satisfaction.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful support.
  • Stay up-to-date with industry trends and best practices in customer support.

Requirements

  • Proven experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Experience with AI or technology industry is a plus.


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