Senior IT Operations Specialist

1 week ago


Bengaluru, Karnataka, India Thomson Reuters Full time

About the Role:

  • We are seeking an experienced Senior Analyst CS Finance to join our team.
  • As a Senior Analyst CS Finance, you will be responsible for delivering reliable infrastructure and application operations according to business expectations across the application portfolio.
  • You will partner with application development teams to deliver operational readiness for new applications and features.
  • Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

About You:

  • Experience in supporting applications built on modern application architecture and cloud infrastructure, Javascript frameworks and Libraries, HTML/CSS/JS, TypeScript, jQuery, Docker, AWS/Azure.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Participate in complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Participate in a continuous learning culture and a curiosity about emerging technologies

What's in it For You?

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
  • Purpose Driven Work: We help our customers pursue justice, truth and transparency.


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