Senior Monitoring Specialist

Key Accountabilities

• Monitoring Effectiveness – Ensure monitoring frameworks and enhancements are setup to increase pro-active identification & resolution prior to customer impact.
• Set up & maintain centralized monitoring configurations using code.
• Drive down alert volume and eliminate false alerts consistently.
• Set up advanced monitoring alerts for golden signals i.e. Latency, Errors, Throughputs & Saturation.
• Transform from traditional CPU, Memory symptomatic monitors to more advanced alert co-relation pinpointing directly to issues for predictive monitoring.
• Create & implement Synthetic or End User Monitoring using Python, Selenium for customer experience monitoring.
• Set up API endpoint monitoring & measure uptime & availability across customers, products & infrastructure endpoints.
• Implement SLOs, SLIs, Error Budgets concepts to measure & set up Maturity models.
• Maintain & Manage Code Repositories built to scale and security measures.
• Leverage Automation to push changes on monitoring tools.
• Set up Orchestration mechanisms for on-boarding & decommissioning to ensure Operational Readiness.
• Set up Dashboards & Create visibility across all Cross-functional teams.
• Establish Telemetry for automated collection of data across Metrics, Logs & Traces.
• Continuous Analysis on Data to acknowledge gaps and implementing improvements.

Minimum Requirements

• An Associate's degree (or equivalent) in Computer Science; Information Technology or related field preferred.
• 10-12 years of IT experience with 6 years of Monitoring Experience.
• Experience in Administering Monitoring Tools – AppDynamics, SolarWinds, Grafana, Zabbix, DataDog, ELK Stack etc.
• Hands-on experience on Logs, Metrics, Traces, Parsing, RegEx, Tagging.
• Hands-on experience on implementing APM, EUM, Synthetics, API endpoint etc.
• Hands-on experience on integrations with ITSM tools such as Service Now & Jira.
• Hands-on experience on Ansible, Python, Selenium, Shell.
• Hands-on experience on Enterprise scale of Azure, VM Ware & AWS.
• Hands-on experience on creating dashboards and analysis.
• Excellent interpersonal, influencing skills, interacting appropriately with colleagues of many technical skill levels, remaining calm and courteous while working in a high-stress situation to resolve problems.

Required Skills

• Technical Skills: Monitoring Tool Administration, Logs Indexing & pipeline, Azure, VMWare, Ansible, Python, Selenium, Terraform, Shell, Windows, Linux, GROK parsing.
• Problem-solving skills – should be able to devise technical and creative solutions. Use Analytics to understand patterns and pro-actively identify gaps.
• Communication skills – Effective communication is key in this role to gather data about problems, prepare detailed notes and reports, and update users with further steps.
• Time management – Need to maintain excellent time management skills and should be able to set priorities when handling multiple cases.
• Team collaboration – To routinely work with other functions to resolve user issues, so they need to successfully collaborate with team members and coworkers.
• Highly motivated, hands-on personality.
• Ability to learn quickly in a challenging environment.

Benefits

• This role offers the opportunity to work on complex projects and develop expertise in monitoring tools and technologies.
• The ability to make a significant impact on the company's success and growth.
• A collaborative and dynamic work environment.
• Ongoing training and development opportunities.

Other Information

• This role is ideal for someone who enjoys problem-solving and has strong analytical skills.
• The successful candidate will have excellent communication and interpersonal skills, and the ability to work effectively in a team environment.