Operations Manager

2 weeks ago


Kannur, Kerala, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 28,00,000
Deputy Manager Job Description

  • Job Role:
  • Provide day-to-day direction to lead associates, ensuring effective team management and productivity.
  • Coordinate with all departments to guarantee quality targets are met, maintaining high standards of excellence.
  • Design and implement a quality management system that standardizes and documents processes, enhancing efficiency and compliance.
  • Ensure contractual deliverables are met, addressing team-level issues promptly and professionally.
  • Implement initiatives and projects to drive performance improvement, aligning with business objectives.
  • Ensure service level agreements (SLAs) in quality are met, maintaining customer satisfaction.
  • Design and drive key performance indicators (KPIs) and key results areas (KRAs) for the team, fostering a culture of accountability.
  • Coordinate with departments to implement quality programs, promoting a culture of continuous improvement.
  • Conduct root cause analysis (RCA) for challenged metrics, identifying solutions to improve performance.
  • Produce reports as needed, providing actionable insights to inform decision-making.
  • Lead projects to enhance performance, planning and executing initiatives that drive business growth.
  • Plan for manpower requirements, implementing right-sizing of the department when necessary, ensuring optimal resource allocation.
  • Develop the quality team according to the quality roadmap, nurturing talent and expertise.
  • Utilize excellent leadership and communication skills to motivate and manage teams effectively, driving business success.


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