ServiceNow System Administrator

2 weeks ago


Pune, India Stratacent Full time

Job Title: ServiceNow System Administrator

About the Role:

Stratacent is seeking an experienced ServiceNow System Administrator to join our team. As a ServiceNow System Administrator, you will be responsible for configuring, maintaining, and supporting our ServiceNow platform.

Key Responsibilities:

  • Develop and maintain ServiceNow modules, workflows, scripts, and interfaces to meet business needs.
  • Perform day-to-day administration of the ServiceNow system, including making approved changes to processes and workflows in ITSM, HRSD modules.
  • Monitor and troubleshoot platform issues and escalate to ServiceNow technical support as necessary.
  • Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets.
  • Conduct platform upgrades and patch management with a focus on security and compliance.
  • Participate in ServiceNow platform testing, including planning, execution, and documentation of test results.
  • Create ServiceNow reports, dashboards & homepages.

Requirements:

  • A relevant degree in Computer Science, Information Systems, or a related field.
  • At least 5 years of experience with the ServiceNow tool.
  • Proficiency in JavaScript, HTML, and CSS.
  • Familiarity with ITIL processes and Agile/Scrum methodologies.
  • Knowledge of relational databases and cloud computing concepts.

About Stratacent:

Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with global delivery centers and offices in various locations. We are a leading IT services provider focusing on Financial Services, Insurance, Healthcare, and Life Sciences. We help our customers in their digital transformation journey and provide solutions around cloud infrastructure, containers, AI, Client & Analytics, and Automation.



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