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Stratacent - ServiceNow Administrator - ITSM/HRSD Modules

2 months ago

Pune, Maharashtra, India Stratacent Full time

Job Description :


Business Title : ServiceNow Admin

Job Location : Pune

Experience : 3+ Years

Employment Type : Full Time

Shift Timings : UK Timings

The role is responsible for configuring, maintaining, and supporting our ServiceNow platform. The ideal candidate will have a strong technical background and experience in ServiceNow administration, with the ability to design and implement ServiceNow solutions to support our business processes.

- Develop and maintain ServiceNow modules, workflows, scripts, and interfaces to meet business needs.

- Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, HRSD modules.

- Monitor and troubleshoot platform issues and escalate to ServiceNow technical support as necessary.

- Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets.

- Conduct platform upgrades and patch management with a focus on security and compliance.

- Participate in ServiceNow platform testing, including planning, execution, and documentation of test results.

- Create ServiceNow reports, dashboards & homepages.


- Utilize Performance Analytics to collect historical data.

- Collaborate with business analysts and developers to ensure the platform meets their requirements.

- Maintain up-to-date knowledge of ServiceNow features and functionality.

- Certified ServiceNow Administrator

- ITIL v3 or v4 foundational knowledge

Qualifications :

- A relevant degree in Computer Science, Information Systems, or a related field.

- At least 5 years of experience with the ServiceNow tool.

- Proficiency in JavaScript, HTML, and CSS.

- Familiarity with ITIL processes and Agile/Scrum methodologies.

- Knowledge of relational databases and cloud computing concepts.

- Certifications : ITIL, ServiceNow Certified System Administrator, or other relevant

About Stratacent :

Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers in New York City area and New Delhi area plus offices in London, Canada and Pune, India.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around cloud infrastructure, containers, AI, Client & Analytics and Automation.

We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.

Company Benefits :

- Group Medical Insurance

- Cab facility

- Meals/snacks

- Continuous Learning Program

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