ServiceNow Platform Administrator

4 weeks ago


Pune, India Stratacent Full time
Job Title: ServiceNow Administrator

Job Summary:

We are seeking a highly skilled ServiceNow Administrator to join our team at Stratacent. As a ServiceNow Administrator, you will be responsible for configuring, maintaining, and supporting our ServiceNow platform.

Key Responsibilities:

  • Develop and maintain ServiceNow modules, workflows, scripts, and interfaces to meet business needs.
  • Perform day-to-day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, HRSD modules.
  • Monitor and troubleshoot platform issues and escalate to ServiceNow technical support as necessary.
  • Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets.
  • Conduct platform upgrades and patch management with a focus on security and compliance.
  • Participate in ServiceNow platform testing, including planning, execution, and documentation of test results.
  • Create ServiceNow reports, dashboards & homepages.

Requirements:

  • A relevant degree in Computer Science, Information Systems, or a related field.
  • At least 5 years of experience with the ServiceNow tool.
  • Proficiency in JavaScript, HTML, and CSS.
  • Familiarity with ITIL processes and Agile/Scrum methodologies.
  • Knowledge of relational databases and cloud computing concepts.
  • Certifications: ITIL, ServiceNow Certified System Administrator, or other relevant.

About Stratacent:

Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers in New York City area and New Delhi area plus offices in London, Canada and Pune, India.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around cloud infrastructure, containers, AI, Client & Analytics and Automation.

We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.

Company Benefits:

  • Group Medical Insurance
  • Cab facility
  • Meals/snacks
  • Continuous Learning Program


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