L2 Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Nexthire Full time
About Nexthire

Nexthire is a CMMI Level 5 certified organization in IT services, consulting, and staffing company headquartered in California, with a significant presence across the United States, Canada, and India.

Job Title: L2 System Engineer

We are seeking an experienced L2 System Engineer to join our team in Bangalore. As a key member of our technical support team, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.

Key Responsibilities:
  • Provide technical support for hardware and software issues on laptops, desktops, tablets, and mobile devices.
  • Troubleshoot and resolve system and networking issues, ensuring minimal downtime and disruption.
  • Perform regular system maintenance, updates, and patch management.
  • Collaborate with team members to manage and support IT infrastructure projects.
  • Lead and mentor junior engineers, providing guidance and technical expertise.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Proven experience as an L2 System Engineer or similar role.
  • Strong knowledge of major operating systems (Windows, macOS, Linux).
  • Proficiency in troubleshooting and resolving hardware and software issues on various devices.
  • Experience with network troubleshooting and management.
Salary

The estimated salary for this position is ₹15,00,000 - ₹20,00,000 per annum, depending on experience.



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