
ServiceNow Engineering Lead
4 days ago
Job Overview
">At our organization, we are seeking an experienced professional to lead the design, development, and maintenance of our Configuration Management Database (CMDB) within the ServiceNow platform.
The ideal candidate will have a proven track record of delivering successful CMDB projects and teams, with expertise in ITIL processes and best practices. They will also possess experience with integrating CMDB with other IT Service Management (ITSM) processes and tools.
- Key Responsibilities:
- Design, develop, and maintain the CMDB within the ServiceNow platform.
- Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
- Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
- Develop and maintain CMDB documentation, including data models, workflows, and processes.
- Provide technical leadership and mentorship to the CMDB development team.
- Perform regular audits and data quality checks to identify and resolve discrepancies.
- Integrate the CMDB with other ITSM processes and tools.
- Stay up-to-date with ServiceNow CMDB best practices and industry trends.
- Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.
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