Duty Manager
2 weeks ago
Key Responsibilities:
- Front Office Operations: Ensure smooth and coordinated work with different departments, adhering to Accor guidelines and company policies.
- VIP Management: Authorize courtesies and ensure high-level room sales through up-selling.
- Guest Experience: Maintain guest profiles, interact with guests, and enable the team to understand guest requirements.
- Team Management: Ensure team members adhere to Human Resource policies and maintain a high level of room occupancy within agreed overbooking policy.
- Financial Management: Adhere to Accor guidelines for all financial-related procedures and balance accounts daily.
- Operational Efficiency: Check outstanding in-house guests, maintain records, and ensure efficient luggage handling.
- Customer Service: Deal with inquiries and complaints tactfully and initiate follow-up action.
- Leadership: Demonstrate leadership skills, including persuasion and motivation to attain organizational goals.
Requirements:
- Leadership Experience: Previous leadership experience required, with a service-focused personality.
- Technical Skills: Prior experience working with Opera or a related system.
- Communication: Ability to communicate thoughts, actions, and opportunities clearly with strong networking skills.
- Culture: Believe in a strong team culture and set the scene for high performance.
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