Data Quality Assurance Manager

5 days ago

Nashik, Maharashtra, India beBeeServiceQuality Full time ₹ 20,00,000 - ₹ 30,00,000
Service Quality Assurance Lead

We are seeking a seasoned professional to lead our service quality assurance initiatives. The ideal candidate will have a strong background in quality management and data annotation.

This role involves designing and deploying service quality frameworks, monitoring business indicators, and performing risk and controls assessments.

  • A minimum of 5 years of experience in Quality Management and 2+ years in Data Annotation space.
  • Prior work experience in Quality management role in Data Annotation space is required.
  • The ability to design and deploy service quality frameworks that provide insights into business conditions for enhancing process efficiency, improving quality, and aiding predictability of operations health.
  • The capacity to understand, define, and monitor business indicators (lagging and leading indicators).
  • A sound understanding of early warning systems and the ability to design them according to business needs.
  • Expertise in performing risk and controls assessment/FMEA and creating/proposing robust controls frameworks.
  • The creation of process health dashboards and reports, as well as performing ad-hoc analysis and implementing action plans.
  • Driving ongoing and identified service assurance initiatives, continuous process improvement programs.
  • Accountability for data accuracy, timeliness, and overall quality of the work product.

Qualifications:

  • An MBA or PG degree preferably in Business Administration/Engineering.
  • A minimum of 10 years of experience in service quality, project management, quality management systems for the service industry.
  • Excellent knowledge of service quality both in operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer Support.
  • BB certified/trained & tested or GB certified.

Skills:

  • A sound understanding of business transformation concepts and frameworks.
  • Expertise in designing service quality assurance frameworks.
  • A sound understanding of business metrics and how support impacts those.
  • An in-depth understanding of quality management systems, operations, and support functions.
  • Proficiency in process improvement initiatives.
  • Customer-centricity and effective program management skills.
  • Excellent analytical, data visualization, problem-solving, and advisory abilities.
  • Proficiency in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge.

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