Help Desk Specialist

7 days ago


Navi Mumbai, Maharashtra, India Jio Full time

We are seeking a skilled Service Desk Associate to join our team at Jio. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional service.

Key Responsibilities:

User Query Handling - Capture, validate, and triage user queries or issues for further processing.

Ticket Generation and Assignment - Ensure timely interaction handling, ticket generation, and assignment in line with agreed TAT and KPIs.

Communication and Collaboration - Communicate effectively with users, resolver teams, and other stakeholders to drive timely closure of tickets.

Service Delivery and Performance - Monitor team performance against SLA/KPIs, driving change as needed to deliver continuous service improvement.

Reporting and Optimization - Prepare and publish daily/weekly reports, ensuring continuous process improvement through analysis, reviews, and automation.

Requirements:

  • Minimum 2-5 years of experience in a similar role.
  • Ticketing tool and MS Excel knowledge.
  • Excellent communication, influencing, and customer management skills.
  • ITIL certification.
  • Flexibility to work in shifts.
  • Excellent organizational and time management skills.


  • Mumbai, Maharashtra, India HRFA Global Solutions LLP Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled Help Desk Specialist to join our team at HRFA Global Solutions LLP.Key Responsibilities:Provide technical support to users in an efficient and accurate manner.Solve basic technical problems and provide support for all assigned areas.Maintain high levels of customer satisfaction.Properly escalate...


  • Mumbai, Maharashtra, India Quess Corp Limited Full time

    Job Summary: We seek a skilled Help Desk Support Specialist to join our team at Quess Corp Limited.Key Responsibilities:Accept Incidents / requests from workplace users for in-scope workplace support services through agreed modes / channels of communication.Log Incidents / requests in IT Service desk tool, on behalf of workplace users reaching to service...

  • Help Desk Technician

    2 weeks ago


    Mumbai, Maharashtra, India Sofigate Full time

    We are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our customers.Key responsibilities will include:Answering customer inquiries and resolving technical issuesProviding technical support and guidance to customers via phone, email, or...


  • Mumbai, Maharashtra, India Quess Corp Limited Full time

    Job DescriptionAs a Help Desk Executive at Quess Corp Limited, you will be responsible for providing exceptional customer support to workplace users.Key Responsibilities:Accept incidents and requests from users through agreed modes of communication.Log incidents and requests in the IT Service Desk tool, ensuring accurate information is recorded.Assign...


  • Mumbai, Maharashtra, India @ Six Sigma Full time

    Job DetailsAt Six Sigma, we are seeking a skilled Service Desk Engineer to join our team. This is a permanent position with a middle management level and a salary of $36000.Key Responsibilities:Provide technical support to our customers via phone, email, and in-person.Respond to and resolve technical issues in a timely and professional manner.Collaborate...


  • Mumbai, Maharashtra, India Crest Full time

    Crest Help Desk Executive RoleThis role is responsible for providing administrative and clerical support to the team. The successful candidate will be responsible for maintaining club, banquet, and complaint management, as well as monitoring office administration and compliant management.Key ResponsibilitiesManage club, banquet, and complaint...

  • Help Desk Technician

    2 weeks ago


    Mumbai, Maharashtra, India Pfizer Full time

    About the Role:We are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will provide technical assistance to our customers, troubleshooting and resolving issues with our computer systems and applications.Key Responsibilities:Provide technical support to customers via phone, email, and in-personTroubleshoot and resolve...

  • Help Desk Manager

    4 weeks ago


    Mumbai, Maharashtra, India Crest Full time

    Job SummaryThe Help Desk Executive is a key member of the Crest team, responsible for providing exceptional customer service and ensuring the smooth operation of our club facilities.Key ResponsibilitiesManage club, banquet, and complaint management systems to ensure efficient and effective service delivery.Oversee office administration, including monitoring...


  • Mumbai, Maharashtra, India L&T Technology Services Full time

    Job Title: Help Desk Analyst Openings for Mumbai LocationRole: Helpdesk Analyst - L2 (Change Control Board)Location: MumbaiEducation: Graduation in Computer ApplicationExperience: 5+ YearsJob Description: We are seeking a skilled support engineer to join our team at L&T Technology Services. As a Helpdesk Analyst - L2, you will be responsible for resolving...


  • Mumbai, Maharashtra, India Crest Full time

    Role OverviewAbout the RoleThe Help Desk Executive plays a crucial part in maintaining club, banquet, and complaint management at Crest. This role involves a mix of administrative and clerical duties, requiring strategic thinking and leadership skills.Key ResponsibilitiesMaintain and monitor office administration, complaint management, and daily operational...


  • Mumbai, Maharashtra, India Crest Full time

    Job SummaryThe Help Desk Executive plays a crucial role in maintaining the smooth operation of our club, banquet, and complaint management systems. This individual will be responsible for ensuring that all administrative and clerical duties are performed efficiently and effectively.Key ResponsibilitiesManage club, banquet, and complaint management systems to...


  • Mumbai, Maharashtra, India L&T Technology Services Full time

    **Role:** Technical Support Specialist - L2**Location:** Mumbai, India**Education:** Bachelor's degree in Computer Science or related field**Experience:** 5+ years of experience in IT support**Job Description:** We are seeking a skilled Technical Support Specialist to join our team in Mumbai. The successful candidate will be responsible for resolving...


  • Mumbai, Maharashtra, India Outworks Solutions Private Ltd. Full time

    Job Title: Service Desk Support SpecialistJob Summary: We are seeking a skilled Service Desk Support Specialist to join our team at Outworks Solutions Private Ltd.Key Responsibilities:Provide timely and effective support for hardware and software issuesUtilize ticketing tools to manage and resolve ticketsCollaborate with cross-functional teams to ensure...


  • Mumbai, Maharashtra, India WRI India Full time

    About the RoleWRI India is seeking a highly skilled and motivated Help Desk Support Analyst I to join our Operations team. As a key member of our team, you will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide Tier I and Tier II support to our staff, responding to...


  • Navi Mumbai, Maharashtra, India Apex Group Full time

    Job Title: Global IT Service Desk AgentJob Summary:The Global IT Service Desk Agent is the primary point of contact for users interacting with the Apex Group IT Service Desk, covering desktop, telephony, networking, and business applications. This role requires a high level of customer interaction, technical skills, and problem-solving abilities to resolve...


  • Mumbai, Maharashtra, India HRFA Global Solutions LLP Full time

    Job Title: Help Desk SpecialistAbout the Role:We are looking for a customer service-oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. As the firm's front liner, you will solve basic technical problems and provide support for all assigned areas.Key Responsibilities:Provide first-level contact and convey...

  • Help Desk Specialist

    2 weeks ago


    Mumbai, Maharashtra, India KPMG India Full time

    Job Title: {title}About the Role:We are seeking a highly skilled and motivated individual to join our team as a {title}. As a {title}, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional...


  • Mumbai, Maharashtra, India John Cockerill Full time

    Job Title: Service Desk SpecialistLocation: Mumbai, IndiaJob Purpose:As a Service Desk Specialist, your primary role will be to provide technical and functional support to company end-users to address their service requests. You will be responsible for handling user requests related to IT services, troubleshooting technical issues, and coordinating with...


  • Navi Mumbai, Maharashtra, India K & R Enterprises Full time

    Job Title: Desktop Support SpecialistJob Summary:At K & R Enterprises, we are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our staff, ensuring that our computer systems and infrastructure are running smoothly and efficiently.Key Responsibilities:-...


  • Navi Mumbai, Maharashtra, India Apex Group Full time

    Job Title: Global IT Service Desk AgentDescriptionThe Global IT Service Desk Agent is the primary point of contact for users interacting with the Apex Group IT Service Desk, covering desktop, telephony, networking, and business applications. This role requires a high level of customer interaction, resolving level 1 IT requests in a timely manner and...