Chief Information Technology Operations Manager

2 weeks ago

Jaipur, Rajasthan, India beBeeITSERVICE Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

The IT Service Delivery Manager plays a pivotal role in ensuring the seamless delivery of IT services across the organization. This involves overseeing daily IT service operations to ensure adherence to service level agreements and key performance indicators.

Key Responsibilities:
  • Service Management: Oversee daily IT service operations to ensure compliance with service level agreements and key performance indicators.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Project & Program Delivery:
    • Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
    • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
  • Vendor & Stakeholder Management:
    • Manage relationships with external IT service providers and vendors.
    • Conduct regular service reviews and performance evaluations.
  • Process Improvement:
    • Identify and implement opportunities for service optimization and automation.
    • Maintain and improve the IT service catalogue and documentation.
  • Compliance & Governance:
    • Ensure IT services comply with internal policies and external regulations.
    • Support audits and risk assessments related to IT service delivery.
  • Team Leadership:
    • Mentor and guide service delivery team members.
    • Foster a culture of accountability, collaboration, and continuous learning.
    Qualifications & Skills:
    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Certifications: ITIL (mandatory).
    • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
    • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
    • Excellent communication, stakeholder management, and problem-solving skills.

Preferred Experience:

  • Working knowledge of platforms like Office 365 suite.
  • Experience in managing hybrid environments (cloud and on-premise).

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