Desktop Systems Administrator

1 week ago

India beBeeDesktop Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

A Desktop Support Engineer plays a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively.

About the Job

You will be involved in every stage of project development, starting from the initial idea to project definition, development, debugging, and ongoing iterations. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group.

Responsibilities
  • Administer Microsoft Intune for endpoint management providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
Required Skills and Qualifications
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.

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