Team Lead

2 weeks ago

Kozhikode, Kerala, India beBeeLeadership Full time ₹ 35,00,000 - ₹ 70,00,000

Looking for a career boost in a dynamic and fast-paced environment?

About the Role

We are seeking an experienced Team Lead to oversee the performance of our Background Verification team.

Key Responsibilities
  • Lead, motivate and supervise a team of call centre executives to achieve optimal results.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with internal standards.
  • Oversee the timely closure of verification cases while maintaining service quality and adherence to defined Turnaround Times.
  • Provide ongoing coaching, feedback and performance evaluations to enhance individual and team performance.
  • Handle escalations effectively and coordinate with internal departments as needed.
Requirements
  • 3-5 years of experience in a call centre environment, preferably in Background Verification or the BPO industry.
  • Strong verbal and written communication skills, with the ability to articulate complex information clearly.
  • Proficiency in MS Excel and call monitoring tools, with a keen eye for detail and ability to manage multiple priorities.
  • A degree in any discipline, with a strong foundation in leadership and management principles.
Your Benefits

As a member of our team, you can expect a dynamic work environment where your ideas and contributions make a meaningful impact. You'll have opportunities to learn and grow, develop new skills and take on challenging projects. Our company values its employees and offers a range of benefits to support their well-being and success.

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