Theatre Operations Manager

2 weeks ago

Gurgaon, Haryana, India PVR Limited Full time

PVR Limited is a leading player in the Indian cinema industry, offering a unique entertainment experience to its customers. We are currently seeking a highly skilled and experienced Theatre Operations Manager to join our team.

Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum

Job Description:

The Theatre Operations Manager will be responsible for ensuring efficient operations of our cinemas, meeting customer satisfaction scores and revenue targets. The role involves heading the theatre as a revenue centre head, implementing standard operating procedures and promoting fair people management practices.

  • Key Responsibilities:
  • Ensuring Financials of the theatre/ Unit (Like SPH, ATP, Strike rate).
  • Tracks and directs the performance of the theatre on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.
  • Drive Local Area Marketing to increase admissions to the theatre. Also to establish PVR, not only as Cinema but as an overall entertainment destination of first choice.
  • Drive sales to enhance theatre performance.
  • COGS Control.
  • Ensures redressal of all customer complaints at the theatres within stipulated timelines.
  • Ensures compliance to Theatre SOPs and achieving benchmark scores in Quality Audits
  • Ensures theatre delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits
  • Plans and implements the On-the-Job Training/Operational Training for DMs and Duty Officer and front line staffing coordination with the training team, for operational efficiency.
  • Attrition Control by keeping close contact with theatre team members and keep them motivated.
  • Training of team on various initiatives (local and corporate)
  • Facilitates implementation of all marketing drives at the theatre as per the corporate directives.
  • Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid course correction by the management.
  • Ensure full support of all verticals to the theatre team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.
  • Statutory Compliance and Liaisoning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the theatre.
  • Develops a strong bonding amongst the cross functional team members through building common understanding of the theatre performance and their contribution towards achievement of the same.

Required Skills and Qualifications:

  • P&L Handling Exposure
  • Functional knowledge of all functional teams at a Theatre and impact of their performance on the P&L of the Theatre.
  • Knowledge and functioning of Projection machine / software.
  • Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.
  • Build bridges amongst multifunctional team members for cohesive actions by the theatre team.
  • Responsible to the Area Manager/Regional Manager for delivery against targets.
  • Effective handling of External customers for ensuring value service delivery.

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