Airport Operations Manager

3 days ago

Gurgaon, Haryana, India Adani Digital Labs Full time
Job Description

About the Role:

This is a senior leadership position responsible for overseeing airport operations and supplier management for a B2B digital platform offering airport services. The ideal candidate will lead an operations team and expand supplier partnerships to ensure seamless delivery and broaden service reach.

Key Responsibilities:

  • Operations Management:
    • Oversee and optimize daily operations for our products, ensuring seamless customer experience.
    • Ensure platform and service functionality by coordinating with frontline partners, tech support, and suppliers.
    • Create and enforce Standard Operating Procedures (SOPs) for each service, ensuring consistency in service delivery and addressing any operational issues swiftly.
  • Supplier Relationship & Expansion:
    • Build and maintain strong relationships with suppliers and service partners, ensuring their needs are met and any issues are resolved promptly.
    • Identify, engage, and onboard new suppliers to enhance service reach and variety.
    • In coordination with the supply chain team, negotiate commercial terms with suppliers to secure favorable agreements.
  • Customer and Partner Support:
    • Lead a team to manage customer queries and escalations, working with suppliers to provide timely solutions.
    • Collaborate with customer service teams to ensure smooth handling of service requests and feedback.
  • Financial & Performance Management:
    • Analyze financial and operational performance metrics for each service, preparing periodic reports for stakeholders.
    • Conduct regular analysis of transaction trends, cost structures, and revenue to support decision-making and strategy.
    • Manage invoices, payments, and contract renewals for assigned services.
  • MIS Reporting & Analytics:
    • Prepare and distribute regular Management Information System (MIS) reports, highlighting key insights and areas for improvement.
    • Track and analyze operational Key Performance Indicators (KPIs) to ensure service goals are met, identifying areas to optimize service delivery.

Qualifications:

Experience:

We are seeking a candidate with at least 8 years of experience in handling operations within the airport/hospitality/travel sector. A proven track record in supplier management, contract negotiation, and partnership building is essential.

The ideal candidate should have exposure to digital platform operations, preferably in customer-facing services such as Meet & Greet or Lounge access.

Skillset:

A strong technical understanding of digital platforms and customer service operations is required. Excellent analytical skills, with experience in MIS reporting and performance analysis, are also necessary.

The successful candidate should possess strong negotiation, communication, and interpersonal skills, with an ability to work collaboratively across teams and with external partners.

Education:

A Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred. An MBA is considered an asset.

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