
Strategic Financial Services Director
2 days ago
The Securities Operations Associate Manager will oversee the day-to-day activities of a team responsible for transactional tasks.
Manage and motivate a team of specialists to achieve objectives and meet delivery expectations.
Provide critical support as the first point of contact for all delivery tasks and escalations.
Identify opportunities for process improvements and risk control development.
Develop and foster a culture of talent development to meet business objectives and strategy.
Minimum 2 years of experience in Securities Operations or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of Leadership experience.
Lead a team of analysts and specialists responsible for income collection and entitlement processing.
Set clear performance expectations and provide regular feedback and coaching.
Ensure team members understand their roles in the broader asset servicing lifecycle.
Conduct regular performance reviews and development planning.
Identify skill gaps and provide relevant training or mentoring opportunities.
Recognize and reward high performance while addressing underperformance constructively.
Effectively allocate resources to meet operational demands and deadlines.
Manage staffing levels, including hiring, onboarding, and succession planning.
Foster a culture of accountability, accuracy, and continuous improvement.
Encourage proactive issue resolution and escalation of risks or delays.
Monitor key performance indicators and service level agreements to ensure team efficiency.
Act as a liaison between the team and senior management, middle office, and client service teams.
Facilitate regular team meetings and cross-functional collaboration.
Promote transparency and open communication within the team.
Ensure team adherence to internal controls, compliance policies, and regulatory requirements.
Lead audits and reviews related to income servicing processes.
Promote a strong risk culture and ethical standards.
Guide the team through process changes, system upgrades, and organizational shifts.
Champion automation and digital transformation initiatives.
Manage resistance and build engagement during transitions.
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