Offshore Team Lead for Ad Operations

Job Description:

Broadcast Ad Operations Team Lead is a critical role that oversees the daily operations of an offshore team, ensuring seamless coordination with onshore colleagues.

This position requires a proactive leader who can manage workflows, uphold quality standards, and foster a collaborative team environment. The ideal candidate will act as the primary liaison between offshore and onshore teams, ensuring alignment on goals, deadlines, and compliance requirements.

The successful candidate will also play a key role in onboarding and mentoring offshore team members, driving performance, and implementing process improvements. A high degree of communication and leadership skills are required to maintain high standards and ensure the success of the offshore operations and its integration with the broader media team.

Key Responsibilities:

• Lead and manage the offshore team's daily operations, ensuring timely and accurate delivery of tasks.
• Act as the primary point of contact for the onshore team, providing regular updates and escalating issues as needed.
• Oversee onboarding, training, and continuous development of offshore team members.
• Train all new entry-level coordinators.

Campaign & Workflow Management:

• Monitor and validate data input and campaign accuracy, ensuring revisions are actioned promptly to avoid legal or compliance breaches.
• Distribute workloads effectively, especially during leave periods or team transitions.
• Ensure offshore team adherence to STV broadcaster requirements, compliance standards, and internal KPIs.

Operational Excellence:

• Identify and implement process improvements to enhance efficiency and service quality.
• Support the onshore manager by providing performance feedback and contributing to workflow development.
• Maintain high standards of communication with internal and external stakeholders.

Stakeholder Collaboration:

• Lead weekly check-ins and reporting sessions with the onshore team to ensure transparency and alignment.
• Represent the offshore team in cross-functional meetings and contribute to strategic planning.

Resolution Management:

• Investigate issues thoroughly and propose effective solutions.
• Manage escalations with professionalism and a solution-oriented mindset.

Essential Skills & Qualifications:

• Leadership & Initiative: Demonstrates a proactive leadership style, inspires team members, and leads by example.
• Communication Mastery: Strong written and verbal communication skills, with the ability to clearly convey updates, issues, and solutions to the onshore team.
• Collaboration: Builds strong working relationships across time zones and cultures, fostering a cohesive team environment.
• Problem-Solving: Investigative mindset with the ability to think critically and adapt quickly.
• Operational Excellence: Displays a systematic and thorough approach to workload and time management.
• Attention to Detail: Maintains high accuracy in campaign execution and compliance checks.
• Resilience & Agility: Thrives in a fast-paced, changing environment and manages shifting priorities with ease.
• Tech-Savvy: Proficient in Microsoft Outlook, Teams, Excel, and other relevant tools.

Experience & Capability:

• Minimum 2 years' experience in the advertising industry, preferably in ad operations or traffic management.
• Proven experience managing or mentoring teams, ideally in an offshore or remote context.
• Strong understanding of TV advertising and the broader media landscape.
• Experience working with broadcast ad systems, specifically Landmark experience highly valued.
• Demonstrated ability to meet deadlines, manage competing priorities, and drive team performance.
• Experience contributing to process improvements and operational innovation.

About Our Company:

We're a world-leading sports streaming platform that connects fans with their favorite sports, events, and athletes. We're passionate about delivering an exceptional user experience, and we're committed to innovation, collaboration, and community building.

We believe that our employees are the backbone of our success, and we're dedicated to creating a workplace that's inclusive, diverse, and full of opportunities for growth and development.