Guest Services Coordinator

5 days ago


Bengaluru, Karnataka, India HireGenie | Finance Recruitment Expert Full time
Job Summary

We are looking for a skilled Customer Service Executive to join our team. As a key member of our property management team, you will be responsible for handling guest communications, addressing inquiries, resolving complaints, and ensuring a seamless experience for all guests. If you have a passion for customer service, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting opportunity.

Main Responsibilities:

* Handle guest inquiries, booking requests, and reservation modifications via phone, email, and messaging platforms.
* Provide timely and accurate information to guests regarding property details, amenities, check-in/check-out procedures, and local recommendations.
* Resolve guest complaints and issues in a professional and empathetic manner, aiming to satisfy both parties.

Working Environment:

* Collaborate with experienced professionals who share your passion for customer service and hospitality.
* Develop valuable skills and expertise through training and mentorship programs.
* Work in a fast-paced, dynamic environment that requires flexibility and adaptability.

Requirements:

* Experience in Hospitality and/or Customer Service required.
* Fluency in English (verbal and written communication skills).
* Ability to Respond to queries on an immediate basis.
* Problem-solving abilities and the ability to handle challenging situations with professionalism.

  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    **About Us**JW Marriott Bengaluru is committed to delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon our living legacy. As a Front Desk Associate, you will be part of a community that values camaraderie, training, development, recognition, and holistic well-being. We believe that treating guests exceptionally starts with...


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    JW Marriott, Bengaluru is seeking a skilled Guest Services Coordinator to coordinate and implement various initiatives to enhance the overall guest experience.About the Role:To develop and implement strategies to improve guest satisfaction and loyalty.To collaborate with other departments to resolve any issues or concerns.To monitor and report on guest...


  • Bengaluru, Karnataka, India HireGenie | Finance Recruitment Expert Full time

    Job DescriptionHireGenie | Finance Recruitment Expert is seeking a highly skilled Customer Relationship Executive to enhance guest satisfaction and streamline short-term rental property management operations. As a key member of our team, you will be responsible for handling guest communications, addressing inquiries, resolving complaints, and ensuring a...


  • Bengaluru, Karnataka, India Avolta Full time

    Company OverviewAvolta AG is a leading travel retail and travel food & beverage company that aims to revolutionize the travel experience. With a diverse workforce representing over 150 nationalities, we are committed to delivering solid execution and creating value for all stakeholders. We operate in 75 countries and 1,200 locations, serving millions of...


  • Bengaluru, Karnataka, India HireGenie | Finance Recruitment Expert Full time

    Job Description: We are seeking a skilled Guest Experience Coordinator to join our team. The ideal candidate will be responsible for delivering exceptional guest experiences, ensuring seamless communication, and resolving any issues that may arise.Key Responsibilities:Respond to guest inquiries, booking requests, and reservation modifications in a timely and...


  • Bengaluru, Karnataka, India Zolo Full time

    About ZoloStays:">ZoloStays is a pioneering force in managed co-living spaces in India. Our communities provide a unique blend of comfort, convenience, and community for our residents.">Job Role:">As a Front Office Associate, you will play a crucial role in delivering an exceptional guest experience. This includes managing guest interactions, resolving...


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    Position Summary Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Responsibilities: Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Making...


  • Bengaluru, Karnataka, India Marriott Full time

    Job Number 24091453 Job Category Rooms Guest Services Operations Location JW Marriott Hotel Bengaluru 24 1 Vittal Mallya Road Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins check-outs room assignments and room change late check-out requests ...


  • Bengaluru, Karnataka, India Marriott International Full time

    b Job Number 24091453 Job Category Rooms Guest Services Operations Location JW Marriott Hotel Bengaluru 24 1 Vittal Mallya Road Bengaluru Karnataka India VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management POSITION SUMMARY Process all guest check-ins check-outs room assignments and room change late...


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    POSITION SUMMARY Female Candidates Preferred Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room....


  • Bengaluru, Karnataka, India Zolo Full time

    Role SummaryThis role is responsible for providing exceptional customer service to guests at our co-living spaces.As a key member of our front office team, you will be the first point of contact for guests and play a crucial role in shaping their experience.Key ResponsibilitiesDeliver outstanding service to guests, addressing their queries, and resolving...


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    Job DescriptionPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    POSITION SUMMARYFemale Candidates PreferredProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room....


  • Bengaluru, Karnataka, India HireGenie | Finance Recruitment Expert Full time

    Company Overview">HireGenie is a leading finance recruitment consultancy, providing expert services to companies and startups in search of top finance professionals. Our expertise spans across India, UAE, Saudi Arabia, and South Africa.">Job Responsibilities">Provide exceptional customer service by handling guest inquiries, resolving complaints, and ensuring...


  • Bengaluru, Karnataka, India Autogrill Full time

    Job DescriptionCompany DescriptionAutogrill is a global leader in food & beverage services for travellers, operating in 30 countries on 4 continents with about 46,000 employees managing about 3,300 points of sale at 774 locations. The company serves people on the move primarily in airports and motorways, with a selective presence in other locations like...


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry....


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms....


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms....


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry....


  • Bengaluru, Karnataka, India JW Marriott, Bengaluru Full time

    Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms....