IT Help Desk Engineer Position

4 days ago


Chennai, Tamil Nadu, India Noventiq Full time
About the Job

At Noventiq, we are currently seeking a talented IT Help Desk Engineer to join our global delivery team. This is an exciting opportunity for a motivated individual to provide technical support to employees and customers while working in a dynamic and fast-paced environment.

As an IT Help Desk Engineer, you will be responsible for providing technical assistance to users via phone, email, and other communication channels. You will work closely with other IT professionals to resolve computer-related issues, ensure system functionality, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to employees and customers via various communication channels
  • Work collaboratively with IT teams to resolve complex issues and ensure system uptime
  • Document and track IT helpdesk tickets to ensure efficient issue resolution
  • Educate and train new IT helpdesk technicians on best practices and procedures
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in providing technical support to end-users
  • Proficiency in Microsoft Windows operating systems
  • Familiarity with other software applications, such as Microsoft Office Suite and web browsers
  • Excellent communication, problem-solving, and customer service skills


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