Tech Support Expert

5 days ago

India beBeeSupport Full time ₹ 40,000 - ₹ 80,000
Job Title: Tech Support Expert

About the Role:
We are seeking an experienced Tech Support Expert to join our team. The successful candidate will provide exceptional technical support to customers, ensuring a seamless and satisfying experience.

Key Responsibilities:
- Participate in support of incoming calls, demonstrating empathy and concern for customer issues
- Leverage judgement, training resources, and knowledge base to provide consistent solutions
- Facilitate field support services to repair products within scope of service

Requirements:
- Proficient in US Accent and English Language, both Verbal and written
- Honest, dependable, and full of integrity
- Ability to work with internal and external stakeholders to achieve exceed expectations and goals
- Experience or education from an electronics or information technology background
- Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Benefits:
- Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent
- Work experience in similar set-ups like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
- Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
- Ability to work independently with minimal support in Hybrid model

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