Professional Operations Expert

As a key player in the assessment and certification of professional skills, we are seeking a highly organized and detail-oriented Operations Coordinator to join our team.

This role plays a vital part in ensuring the smooth operation of High-Stakes Test Centers (HSTCs), working closely with partners, managing schedules, ensuring compliance, and providing necessary tools and processes for efficient exam delivery.

• Coordinate scheduling across HSTC network, reviewing upcoming availability and capacity requirements.
• Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
• Monitor utilization of HSTCs and recommend adjustments or expansions based on demand.
• Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
• Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
• Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
• Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
• Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
• Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

• Bachelor's degree in business administration, operations management, or a related field.
• 1-3 previous working experience in a multi-cultured environment would be considered a plus.
• Excellent attention to detail.
• Excellent command of the English Language (Level C2). Extra languages desired.
• Advanced computer literacy is required. ECDL Advance level certification is desirable.
• Clear and effective communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet tight deadlines.
• Experience in liaising with multiple teams and departments.
• Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
• Flexibility to travel as required to support operational needs.

• Competitive remuneration package.
• Work in an international, dynamic, and fun atmosphere.
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
• Huge learning experience in using best practices and global environment.
• Constant personal and professional development.

We are a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, we enable professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at [Company Name] are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by us to work on the SELT service must undergo a Background Check (the results of which must be acceptable to us and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by us) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check
• Right to Work in the UK check (including nationality, identity and place of residence)
• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
• Financial background check
• Employment reference check
• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.