MS Office Technical Support Specialist

7 hours ago

Thiruvananthapuram, Kerala, India beBeeExpert Full time ₹ 8,00,000 - ₹ 12,00,000

Provide expert technical support for Microsoft 365 applications at a Level 2 skillset, leveraging your knowledge to drive exceptional user experiences.

Key Responsibilities
  • Deliver high-quality application support and incident management for various Microsoft 365 products.
  • Collaborate with the Productivity Tools team to resolve complex technical issues and enhance product performance.
  • Elevate critical issues to Level 3 engineers or vendors as necessary.
Qualifications and Skills
  • Possess a Bachelor's / Master's degree in computer science engineering/technology.
  • Hold relevant technical certifications as an added advantage.
  • Enjoy a strong background in troubleshooting enterprise Windows, Mac, and iOS environments.
  • Excel in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins.
  • Demonstrate expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Display evolving experience across Level 1/2 support roles in the technology stack described.
  • Develop basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.

This is a fantastic opportunity to work with a global user community, requiring adaptable work hours.

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