Customer Service Representative

4 days ago

Chennai, Tamil Nadu, India beBeeService Full time ₹ 3,00,000 - ₹ 6,00,000

We are seeking dynamic and articulate individuals for our International Voice Process. The ideal candidate will possess excellent verbal communication skills in English and a strong customer-centric approach.

Key Responsibilities
  • Handle inbound and/or outbound calls with international clients, primarily from the US.
  • Provide clear, concise, and accurate information or solutions based on client inquiries.
  • Maintain a professionalism and courtesy in all customer interactions.
  • Accurately document all customer interactions and resolutions in the system.
  • Adhere to call quality metrics and service level agreements (SLAs).
  • Collaborate with team members to share best practices and contribute to a positive work environment.
  • Troubleshoot and resolve customer issues efficiently, escalating when necessary.
Qualifications
  • Communication: Excellent verbal communication skills in English are paramount, with strong grammar and pronunciation.
  • Experience: Relevant experience in a voice process or customer service role is beneficial, but freshers with exceptional communication are encouraged to apply.
Skills
  • Active listening and comprehension skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to articulate complex information clearly and concisely.
  • Patient and empathetic when dealing with diverse customer needs.
  • Basic computer proficiency and ability to navigate multiple systems simultaneously.
  • Adaptability to a fast-paced and evolving work environment.
Benefits

This role offers the opportunity to develop strong customer service skills, work in a dynamic environment, and collaborate with a talented team of professionals.

Others

The successful candidate will have excellent verbal communication skills in English, a strong customer-centric approach, and relevant experience in a voice process or customer service role.

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