
Lead Account Recovery Specialist
16 hours ago
Key Responsibilities:
- Manage and recover outstanding payments from customers.
- Contact debtors, negotiate payment plans, resolve disputes, and ensure compliance with company policies and legal requirements.
- Investigate and address customer concerns related to billing, payments, or account discrepancies.
- Download bank statements for all accounts, provide bank statements, remittances, and correspondences received to collectors on the same day.
- Perform regular standard tasks of Customer Invoicing Processing function, ensuring cash is applied only based on defined processes without exceptions.
- Collate all remittances for Cash/Wire/Cheque payments received and apply to correct invoices using Remittance Advice from customers or related collectors.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.
- Provide details of un-applied and unidentified cash to all collectors daily and follow up proactively to get details of applications.
Required Skills:
- Good analytical and communication skills.
- High energy, self-motivation with a high degree of accountability.
- Oral and written communications skills in English.
- Capability to work under time pressure in a dynamic business environment.
Education:
- Equivalent to a bachelor's degree in accounting, finance, or related field.
Work Environment:
- Dynamic business environment.
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