Financial Recovery Specialist

5 days ago

Shimoga, Karnataka, India beBeeRecovery Full time ₹ 26,40,000 - ₹ 50,14,000

Role Overview

Our goal is to create a seamless financial experience for millions of Indians by providing easy access to credit and literacy.

We aim to revolutionize how India manages credit, backed by top VC funds in the country.

Job Objective:

Focus on recovering overdue loans, prioritizing Personal Loans, Business Loans, and Auto Loan portfolios.

  • Key Responsibilities:
    Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs, callbacks, and payments.
  • Ensure regulatory compliance standards are met in customer communication and data handling.
  • Maintain high standards of customer experience through professional communication.
  • Prepare call records, daily reports, and portfolio performance metrics.

Required Skills:

  • 1–3 years of experience in collections or recoveries, ideally in Personal Loans, Business Loans, or Auto loans.
  • Prior experience in tele-calling or collections call centers is required.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English.
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Essential Competencies:

  • Customer-centric approach with strong problem-solving skills.
  • Ability to remain calm under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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