IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled IT Support Specialist to join our team at Qtek Systems. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Answer customer calls and respond to emails in a timely and professional manner.
- Act as a single point of contact for users, handling direct interactions with clients via phone or email.
- Make service requests and report incidents, making an initial assessment of requests and attempting to resolve them or refer them to the incident team.
- Manage the request life-cycle, including closure and verification.
- Coordinate second-line and third-party support groups.
- Closing interactions after confirmation with the customer.
Requirements:
- Flexibility with work hours and shifts.
- Good voice and accent skills for direct client interaction.
- B.Tech qualification preferred.
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