Product Support Specialist
6 days ago
At Magnet Brains Software Technology Pvt. Ltd DBAPabbly, we are seeking a highly motivated and customer-focused Product Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional customer service and technical support to our valued customers.
Key Responsibilities:
- Providing high-quality technical assistance to customers through various channels, including calls, chats, and forums.
- Developing a deep understanding of our products and their features.
- Communicating effectively with customers to understand their needs and provide solutions.
- Escalating complex issues to senior team members as necessary.
- Collaborating with cross-functional teams to resolve customer issues promptly.
- Staying informed about product updates and new features to provide accurate support.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced dynamic environment.
- Eagerness to learn new technologies.
- Freshers who are eager to learn new technologies and skills would be considered for this role.
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Product Support Specialist
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