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Global Operations Director

1 week ago

Bengaluru, Karnataka, India Winning Edge Full time

Job Overview:

The Associate Director, Content Moderation, Trust and Safety BPO role is a key leadership position that oversees the overall operations program scope for a niche business segment (Trust & Safety) for a global client.

This executive leader will be responsible for managing a large, high-performance global team, driving operational improvements, and developing scalable business processes and infrastructure.

The ideal candidate will have a strong track record of growing and inspiring teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.

  • P&L Management: Manage P&L of the business operations, including the development and execution of the overall business strategy.
  • Operations: Drive operational improvements for business vertical, including optimizing resource allocation across teams, measuring progress against business goals.
  • Team Management: Manage a large, high-performance global team, improving organizational efficiencies, building scalable business processes and infrastructure.
  • Strategy: Build strategy aligned with the growth objectives, leading cross-functional strategic planning activities to plan budgets, expansion plans, and operational plans.
  • Client Satisfaction: Ensure client satisfaction by establishing strong relationships with clients.
  • Business Growth: Support business growth by collaborating with Sales & Marketing across geographies.