Multifaceted Team Coordinator

1 day ago

Malappuram, Kerala, India beBeeTeamLeader Full time ₹ 15,00,000 - ₹ 24,00,000

About Us

We are a leading provider of global content distribution, localization, and accessibility solutions. Our mission is to drive end-to-end innovation with unparalleled scale and agility across various landscapes.

Job Summary

This role involves people management in a team and their growth and development. Scheduling and rescheduling of work internally, team's utilization and performance, and monitoring all projects within span are also responsibilities.

Key Responsibilities:

  • Lead and supervise Localization Coordinators to achieve optimal results.
  • Set clear objectives and ensure each team member aligns with the team's vision and goals.
  • Communicate expectations, feedback, and goals to the group regularly and resolve any concerns or issues proactively.
  • Liaise with Translator Support teams to report linguist pool health and plan for capacity for rare languages.
  • Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
  • Responsible for the team's morale, attrition, development, coaching, and working with team members to clearly communicate their performance, feedback if any, and development areas.
  • Conduct regular team meetings to discuss progress and plan future activities.
  • Conduct timely 1:1s with all coordinators to ensure they are on track.
  • Drive HR processes and policies within the team and back managers as needed on certain team responsibilities.
  • Responsible for the team's productivity, volume management, leave planning, business continuity, and succession planning.
  • Communicate regularly with management regarding project status and any issues that arise with capacity or resources that may impact Client deadlines.
  • Ensure process changes shared with the team are clear, Procedural Notes (PNs) are read and adhered to.
  • Ensure the team is meeting all project deadlines and goals, as well as participating in all required training sessions.
  • Generate reports on the team's performance, track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), work with the Assistant Manager to correct issues or negative trends if any, ensure internal reports are maintained and updated regularly.

Requirements:

  • Candidate must have a graduate degree.
  • Excellent command of the English language.
  • Good time management skills, excellent problem-solving skills.
  • A keen interest in the media industry preferred.

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