Senior ServiceNow IVA Developer

4 weeks ago


Hyderabad, Telangana, India SkySys Full time
Job Description

We are seeking a highly skilled Senior ServiceNow IVA Developer to join our team at SkySys. In this role, you will be responsible for designing, developing, and deploying ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support.

You will work closely with stakeholders to identify automation opportunities and implement solutions using ServiceNow. This includes automating service request processes, developing self-help cases within the ServiceNow platform, and maintaining and troubleshooting automated workflows.

About You
  • Certification in ServiceNow Administration or Development is preferred.
  • You have experience with scripting languages such as JavaScript.
  • Familiarity with ITIL processes and best practices is essential.
  • You are able to work independently and as part of a team.
Responsibilities
  1. ServiceNow IVA Implementation:
  • Design and develop ServiceNow IVA to enhance user interaction and support.
  • Customize and configure IVA to meet specific business requirements.
  • Monitor and optimize IVA performance to ensure high levels of user satisfaction.
Self Help Cases Deployment:
  • Develop and implement self-help cases within the ServiceNow platform.
  • Ensure that self-help cases are user-friendly and provide effective solutions to common issues.
  • Continuously update and improve self-help cases based on user feedback and evolving business needs.
Service Request Automation:
  • Automate service request processes using ServiceNow.
  • Collaborate with stakeholders to identify automation opportunities and implement solutions.
  • Maintain and troubleshoot automated workflows to ensure seamless operation.
Requirements
  • Proven experience with ServiceNow, specifically in IVA (Chat Bot) development and deployment.
  • Strong understanding of ServiceNow Self Help Cases and Service Request Automation.
  • Experience with Generative AI technologies related to ServiceNow is a plus.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. We also provide excellent benefits, including health insurance, retirement plan, and paid time off.



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