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Technical Content Developer
1 month ago
About the Role:
ServiceNow is seeking a skilled Technical Content Developer to join our team. In this role, you will work closely with cross-functional teams to create and maintain high-quality technical documentation that supports multiple application or product features.
Your Responsibilities:
- Develop and implement content development processes and workflows in collaboration with design, engineering, and product management teams.
- Become familiar with ServiceNow's content development processes, DITA-based information model, and writing style and standards.
- Gain a deep understanding of ServiceNow's products and users, as well as the specific features and user base you support.
- Create technical documentation that is clear, concise, and easy to understand for end-users.
Qualifications and Requirements:
- A minimum of 3 years of experience in technical communication, including internships.
- Demonstrated ability to communicate complex ideas or technical information clearly through writing samples.
- Experience authoring in DITA, Markdown, or another structured authoring architecture.
- Familiarity with working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities.
- Ability to work collaboratively within teams while also managing individual assignments and deadlines.
What We Offer:
- An estimated salary of $85,000 - $115,000 per year, depending on location and experience.
- The opportunity to work with a diverse and inclusive team, contributing to the success of our customers and the growth of our company.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings options.
- The flexibility to work remotely or in our offices, depending on your preferences and needs.
Why Join Us?
We are committed to creating an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please let us know. We strive to create a workplace where everyone feels valued and supported.