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Post-Purchase Journey Manager

2 weeks ago

Bareilly, Uttar Pradesh, India beBeeLogistics Full time ₹ 25,00,000 - ₹ 35,00,000
Post-Purchase Journey Manager

As a senior post-purchase journey manager, you will oversee the end-to-end process for our marketplace.

  • Drive both seller readiness and 3PL performance to ensure reliability, cost efficiency, and a seamless retailer experience.
Key Responsibilities
  • Oversee timely packing, order readiness, and minimal post-order out-of-stock issues.
  • Manage relationships with logistics providers and hold them accountable on pickup/delivery service level agreements, cost, and quality.
  • Optimize allocation, reduce transit exceptions, damages, and returns.
  • Partner with operations and customer service teams to lower contact rates, resolve 'where is my order' issues, and ensure timely ticket closure.
  • Track penalty recovery, claims realization, and highlight leakage (lane delays, packer misses, weight mismatches).
Requirements
  • 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return-to-origin, and cost levers.
  • Proficiency in using dashboards, Excel, and SQL/BI tools.
  • Bias for action, strong vendor management, and structured problem-solving skills.
Benefits

This role offers opportunities for career growth and professional development in a fast-paced environment. If you are a results-driven individual with excellent communication skills and a passion for logistics, we encourage you to apply.