IS&T Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled IS&T Helpdesk Analyst to provide hardware, software, and network installation and problem resolution support for equipment. The ideal candidate will have a good understanding of IT hardware/software, excellent customer service skills, and the ability to work in a dynamic environment.
Key Responsibilities:
- Provide first-level Help Desk Support to internal users over phone, email, and chat.
- Perform level 2 troubleshooting of hardware, software, and operating system problems.
- Track issues and solutions, and escalate when appropriate.
- Interact with all internal departments and support staff.
- Develop and maintain knowledge management within ITSM tools.
Requirements:
- Bachelor's Degree in Computer Information Systems, Management Information Systems, or other Information Technology related field preferred.
- 5+ years' experience with standard hardware, software, operating systems, and database technologies.
- Microsoft Azure Fundamentals certification required.
About Bechtel:
Bechtel is a global leader in engineering, construction, and project management. We have a diverse team of professionals working together to deliver innovative solutions to our customers.
Total Rewards/Benefits:
Bechtel offers a comprehensive benefits package, including competitive pay, health insurance, retirement savings plans, and opportunities for professional development and growth.
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