Retail Cluster Manager

The Business Growth Manager is responsible for driving comprehensive business growth and operational excellence across a cluster of retail outlets within a designated region. This role demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.

• P&L Management: Maximize the profitability of assigned stores by closely working with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategically manage operational costs.
• Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
• Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
• Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement, and retention.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generate comprehensive reports, and provide actionable insights and recommendations.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures, maintaining consistent brand standards and operational efficiency.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the evolution of the retail model.
• Market Intelligence: Stay informed about local market trends and customer feedback to inform regional strategies.
• Audit Management: Be accountable for the successful execution of all internal and external audits within the area.

The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. A background in wellness, healthcare, or integrated solutions is a plus.

• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership, team-building, and interpersonal communication skills.
• Ability to inspire, motivate, and develop a high-performing team, emphasizing customer education and personalized solutions.
• Strong organizational skills and attention to detail, with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.
• Willingness to travel regularly within the assigned area.

• Experience: Proven experience in retail management, with significant time in multi-store operations.
• Education: MBA/PGDM in Marketing or Operations highly preferred; Bachelor's degree minimum.
• Leadership: Proven ability to lead, mentor, and scale large teams.
• Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
• Financial Acumen: Strong P&L management, cost control, and budget oversight.
• Operational Mastery: Deep understanding of retail operations, compliance, and store hygiene.
• Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Customer Escalation Management: Handle ground-level customer escalations and report them to the business team.
• Communication: Excellent interpersonal, presentation, and negotiation skills.
• Problem-Solver: Logical decision-making in high-pressure situations.
• Adaptability: Ability to initiate and manage change effectively.