
Social Media Community Building Specialist
2 weeks ago
We are seeking a highly motivated and proactive Community Engagement Specialist to join our team. In this role, you will be responsible for building and maintaining a positive online presence across social platforms.
Main Responsibilities:- Community Engagement & Online Reputation:
- Actively engage with followers by responding to comments, messages, and mentions across platforms in a timely and brand-consistent manner.
- Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
- Monitor customer reviews and user sentiment across social media platforms like Instagram, Twitter, and more.
- Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
- Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
- Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
- Work with the Social Media team to implement effective strategies and performance measurement.
- Monitoring & Insights:
- Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
- Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
- Share learnings and audience feedback with content, product, and customer teams to drive improvements.
- 1–3 years of experience in community management, social media, or online reputation roles.
- Excellent written communication skills with a human, empathetic, and solution-oriented tone.
- Deep familiarity with platforms like Instagram, Facebook, Twitter, and Pinterest.
- Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
- Proficiency with Canva or other visual tools to support engagement content creation.
- Strong multitasking skills and the ability to stay organized in a fast-paced environment.
- Ability to maintain brand voice while managing both positive and challenging conversations.
We empower agencies and businesses to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
Why Join Us?- We provide complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization.
- No micromanagement: Own up your work and be accountable without close supervision.
- Great team: Work with a diverse team from world-class organizations.
- Personal growth: Design a personal learning plan and utilize organizational resources to achieve goals.
- Best-in-class health and medical benefits.
- Profit-Sharing Plan: We reward employees by sharing profits.
- Open Door Policy: Strong communication and transparency create stress-free workplaces.
- Zen-like Workspace: A modern workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms.
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