Senior Manager

4 weeks ago


Hyderabad, Telangana, India PepsiCo Full time
Job Summary

As a Senior Manager - Global IT Transformation at PepsiCo, you will play a key role in leading the company's digital transformation efforts. You will be responsible for ensuring that the Global Service Desk operates at the highest level of quality, with a focus on customer satisfaction and process improvement.

Key Responsibilities
  • Lead the Global Service Desk team to deliver exceptional customer service and support
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Collaborate with cross-functional teams to drive digital transformation initiatives
  • Manage and analyze performance metrics to inform business decisions

Requirements
  • 5+ years of experience in IT service management, with a focus on service desk operations
  • Proven track record of leading high-performing teams and driving process improvements
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas to non-technical stakeholders
  • English language proficiency, with the ability to communicate effectively in a global environment

About PepsiCo
PepsiCo is a leading food and beverage company that is committed to delivering exceptional customer experiences through its digital transformation initiatives. As a Senior Manager - Global IT Transformation, you will have the opportunity to work with a talented team of professionals who are passionate about driving innovation and excellence in all aspects of the business.
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