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2 weeks ago
This role involves overseeing daily operations and support of production systems, ensuring system reliability, availability, and performance. Responsibilities include managing the release process, coordinating with solutions architects, and ensuring seamless integration and deployment of new features and updates.
The PolicyCenter Production Support Coordinator will be responsible for monitoring production systems, identifying issues, and implementing corrective actions to ensure system stability and performance. This role requires collaboration with IT teams and stakeholders to resolve production incidents promptly.
Required Skills and Qualifications:- Proven 6+ year's experience in production support, release management, or a related role.
- Strong knowledge of ITIL processes and best practices.
- Experience with release management tools and practices.
- Familiarity with software development lifecycle (SDLC) methodologies.
- Knowledge of cloud platforms (e.g., AWS, Azure) and CI/CD pipelines is a plus
- Opportunity to work with a global technology company.
- Chance to develop skills and expertise in production support and release management.
- Collaborative and dynamic work environment.
Assist in the implementation of architectural changes and optimizations to improve system performance and scalability.
Identify opportunities for process improvements and automation in production support and release management.
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