Tech Support Specialist

1 week ago

Hyderabad Secunderabad Telangana, India beBeeTransformation Full time ₹ 1,04,000 - ₹ 1,30,878

As a technical associate, you will be responsible for providing level 1 support in technical/service desk support.

Key Responsibilities:
  • Handle issues/request reported through various ticketing tool within agreed SLA's
  • You should handle Voice and Non-Voice tickets simultaneously
  • Responsible for executive leadership and Board members IT support
Technical Requirements:
  • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners
  • Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
  • Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
  • Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers
Qualifications:
  • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
  • Strong domain knowledge and technical orientation
  • Knowledge of OS, MDM and Office Issues
  • Multitasking skills
  • Ability to pay attention to detail
Benefits:
  • Lead AI-first transformation - Build and scale AI solutions that redefine industries
  • Make an impact - Drive change for global enterprises and solve business challenges that matter
  • Achieve career growth - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
  • Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
We Are Committed To:
  • Creating a dynamic work environment that values respect and integrity
  • Cultivating a culture of customer focus and innovation

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