
Exceptional Customer Support Specialist
24 hours ago
Customer Support Role
About Us
- We empower businesses to grow their revenues via WhatsApp.
- Our platform handles over 400 Crore WhatsApp messages yearly between businesses and users.
- Top brands trust us for effective support.
- Businesses drive 25–80% of revenues using our platform.
The Opportunity
- Work with a dynamic team passionate about customer success.
- Gain hands-on experience in building and optimizing support systems and processes.
- Closely collaborate with leaders, sharing insights and receiving direct feedback.
- Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Responsibilities
- Manage inquiries across phone, email, live chat, and social media.
- Provide accurate product information, handle complaints, process orders, and manage returns.
- Resolve issues promptly to ensure high customer satisfaction.
- Maintain detailed records of all interactions in CRM/support tools.
- Develop expertise in our platform to deliver effective solutions.
- Collaborate with the support team to achieve KPIs/SLAs.
- Collect and analyze customer feedback, working with product teams to improve user experience.
- Contribute to the creation and refinement of support processes, tools, and workflows.
Requirements
- 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
- Strong communication skills with a customer-first mindset.
- Proficiency in support platforms and CRM tools.
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
- Comfortable working in international shift timings.
Why Join Us?
- Be part of a supportive and innovative environment that values growth.
- Lead impactful projects and shape customer experiences in a scaling startup.
- Directly contribute to the success of businesses generating a large share of revenues via our platform.
- Grow your career in a company where customer satisfaction is the top priority.
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