Exceptional Customer Support Specialist

24 hours ago


Kannur, Kerala, India beBeeGrowth Full time ₹ 90,00,000 - ₹ 1,20,00,000

Customer Support Role

About Us

  • We empower businesses to grow their revenues via WhatsApp.
  • Our platform handles over 400 Crore WhatsApp messages yearly between businesses and users.
  • Top brands trust us for effective support.
  • Businesses drive 25–80% of revenues using our platform.

The Opportunity

  • Work with a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Closely collaborate with leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities

  • Manage inquiries across phone, email, live chat, and social media.
  • Provide accurate product information, handle complaints, process orders, and manage returns.
  • Resolve issues promptly to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Develop expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve KPIs/SLAs.
  • Collect and analyze customer feedback, working with product teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Why Join Us?

  • Be part of a supportive and innovative environment that values growth.
  • Lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of businesses generating a large share of revenues via our platform.
  • Grow your career in a company where customer satisfaction is the top priority.


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