Client Solutions Manager, Amazon Advertising

4 weeks ago

Gurgaon, Haryana, India ASSPL - Haryana - C77 Full time
About the Role:

We are seeking a highly motivated and analytical Client Solutions Manager to help scale our growing advertising business. As a key member of the account team, you will work closely with the sales team and other Amazon business partners to deliver effective media solutions that meet our key advertisers' business goals on our platform.

The ideal candidate will be passionate about establishing a product-market fit by engaging with internal and external partners to deliver results. You will play a key role in growing the business by being the customer expert, developing brand plans inclusive of media plans and audience recommendations. You will possess strong analytical ability and develop deep expertise in Amazon's products and proprietary metrics to build winning campaigns and optimize performance to derive insights and meet our advertisers' needs.

Key Responsibilities:

* Become an expert on Amazon solutions and adapt recommendations based on advertiser needs
* Develop annual brand plans and campaign media plans
* Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate, and meet clients' KPIs
* Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns
* Consult and educate advertisers with insights and solutions to achieve greater results on Amazon
* Strong project management skills to impact process improvements
* Work cross-functionally with sales and other Amazon partners to drive revenue and increase advertiser satisfaction
* Leverage our suite of rich data, targeting, and product channels to collaborate with other teams in the development of tailored solutions that meet clients' goals
* Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions
* Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies
* Co-lead monthly and quarterly reviews with advertisers

Requirements:

* 3+ years of experience with at least 2+ years in digital marketing
* Strong project/program management skills to drive process improvements and develop consistency in the services offered
* Excellent data-driven storytelling skills – you create and deliver compelling presentations
* Analytical, data-driven approach to problem-solving and a track record of driving results through continuous improvement
* Excellent written and verbal communication skills, strong attention to detail, and good follow-through
* Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule
* MBA from tier-1 B-school

Preferred Qualifications:

* Excellent organizational and interpersonal skills
* Experience with retail environment or knowledge of digital media systems
* Ability to contribute to process improvement, inventing and simplifying within existing processes
* Has the vision and stamina to see long-term changes through and drive change management in the ecosystem

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