Product Success Manager

3 weeks ago

Bengaluru, Karnataka, India Zycus Full time
Role Summary

The Product Success Manager will serve as the primary point of contact for customers, offering personalized support and guidance throughout their journey with Zycus Products.

This individual will collaborate closely with customers to understand their unique business needs, provide product demonstrations, offer best practice recommendations, and facilitate the successful implementation and utilization of our platform.

The ideal candidate will have proven experience in a customer-facing role, preferably within the procurement domain, with a strong understanding of procurement processes and practices.

They will be able to articulate how our software solutions can address customer needs and deliver value, with excellent communication and presentation skills.

The role requires a flexible, enthusiastic approach to work, including a strong desire to learn new tools & techniques to solve business problems.

Key Responsibilities
  • Serve as the primary point of contact for customers, offering personalized support and guidance throughout their journey for Zycus Products.
  • Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.
  • Demonstrate the features and capabilities of our software solutions, highlighting how they can address customer challenges and drive value.
  • Conduct in-depth discovery sessions with clients to understand their procurement processes, pain points, and objectives.
  • Work closely with cross-functional teams, including Sales, Product Development, and Implementation, to ensure seamless customer onboarding and implementation processes.
  • Work with Customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing as part of Change Management activities & Product Upgrade/ New Releases
  • Collaborate with Customers to develop and deliver customized training sessions and workshops tailored to their specific needs and objectives.
  • Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback.
  • Proactively identify opportunities to enhance customer satisfaction and drive product adoption, offering strategic recommendations for process improvements and feature enhancements.
  • Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer's business needs.
  • Monitor customer usage and engagement metrics, leveraging data insights to identify trends, opportunities, and potential areas for improvement.
Requirements
  • Proven experience in a customer-facing role, preferably within the procurement domain.
  • Strong understanding of procurement processes and practices, with the ability to articulate how our software solutions can address customer needs and deliver value.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Understanding of Incident Management Tool & aware of basic ITIL concepts
  • Demonstrated ability to build strong, trust-based relationships with customers and internal stakeholders.
  • Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver exceptional results in a fast-paced environment.
  • Analytical mindset, with the ability to leverage data insights to drive informed decisions and optimize customer experiences.
  • Experience with procurement-based SaaS platforms or similar software solutions is a plus.
About Zycus

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades.

Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite.

Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

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