Chief Infrastructure Strategist

1 day ago

Palakkad, Kerala, India beBeeCloudNetwork Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

We are seeking a highly experienced and skilled Senior Network Architect to join our dynamic team. The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring.

Key Responsibilities:
  • Network Troubleshooting & Support:
    • Provide L3 network support for troubleshooting issues related to routing, switching, and firewall configurations.
    • Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues.
    • Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates.
    • Monitor network traffic, identify bottlenecks, and proactively resolve network issues.
  • Firewall Management & Configuration:
    • Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.
    • Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements.
    • Troubleshoot and resolve firewall-related issues, ensuring proper network segmentation and security policies are in place.
  • Infrastructure Monitoring & Documentation:
    • Monitor the health and performance of the network infrastructure, ensuring continuous uptime and reliability.
    • Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions.
    • Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained.
    • Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices.
  • SD-WAN and Cloud Network Management:
    • Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices.
    • Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.
    • Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers.
  • Client Communication & Issue Resolution:
    • Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction.
    • Maintain a high standard of communication, ensuring clients are informed about ongoing issues, progress, and resolutions.
  • Training & Mentorship:
    • Provide guidance and mentorship to junior support engineers and NOC team members.
    • Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service.

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