Learning Experience Manager

2 days ago


Mohali, Punjab, India TaskUs Full time
Company Overview

TaskUs is a renowned provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our innovative approach enables clients to represent, protect, and grow their brands efficiently.

We operate in a cloud-based infrastructure, serving clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. With a presence in 23 locations across 12 countries, our global workforce exceeds 45,000 employees.

Compensation and Benefits

We offer competitive industry salaries and comprehensive benefits packages that prioritize our employees' well-being. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Job Description

As a Learning Experience Manager, you will lead the design, development, and maintenance of existing and new applications to meet an enterprise's functional business requirements and operational needs. You will implement and enforce the development team's guidelines and processes while managing site-wide initiatives and driving campaign-specific training programs for Team Leaders and Teammates.

You will be responsible for creating and maintaining necessary materials related to maximizing campaign task mastery and personal development. This role requires proactive exploration of specific department and campaign needs to develop tailored training materials. Additionally, you will propose and publish a year-long training calendar with specific quarterly objectives and plan total training policies, programs, new testing tools, methods, and systems.

Key responsibilities include:



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