
Junior Technical Solution Specialist
2 weeks ago
We are seeking a skilled Junior Technical Support Engineer to join our team.
The ideal candidate will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python.
- Troubleshoot and resolve technical issues via email, chat, and ticketing systems.
- Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
- Reproduce customer-reported issues in internal environments and collaborate with engineering teams for resolution.
- Bachelor's degree in Computer Science or related field.
- 2-3 years of experience in technical support or engineering role.
- Proficient in Java and Python for debugging and scripting tasks.
- Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
- Experience working with REST APIs and tools like Postman.
- Exposure to Linux/Unix environments and command-line tools.
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